
Originally Posted by
Scott Campbell
@sshankk
I appreciate your honest review of the Gerstner International base. First, I would like to point out that you did purchase a "Second Class" (blemished) product, which will have some cosmetic flaws on the base.
Even though you purchased a blemished unit, some of the issues, like the hardware being loose and rattling should not happen on any product, International or USA made, and I will look into that issue.
We put the name "Gerstner International" on the chests so there wouldn't be any confusion between the imported chests and our traditional Gerstner chests. We engineered the “Gerstner International” to meet a price point, so we specified lower cost materials and hardware to keep the costs down. The joinery used on the International products is Tongue and Groove construction, which is like the USA made products, which helps maintain stability of the product.
If you are not satisfied with the international base, and you would like to purchase a Golden Oak B92XL, I would offer the following:
Since you purchased the base directly from Gerstner, I would issue a call tag to have the international base picked up by UPS returned to me at my expense. I would also credit the cost you paid for the base and the shipping toward your purchase of the Golden Oak B92XL base direct from Gerstner.
If you would like to accept this offer, you can send me a private message, e-mail me or call me at the factory.
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